Terms of Service

1. Definitions

"Platform" means the Tripi transport operations software and related applications and services. "Client" means the organisation that subscribes to the platform and arranges transport. "User" means any person authorised to access the platform, including passengers, administrators, vendors and drivers. "Subscription Agreement" means the commercial agreement between us and a Client.

2. The service

The platform is a configurable, multi-tenant system for managing staff, shuttle and client transport — covering booking, address governance, routing and consolidation, vendor, vehicle and driver allocation, trip execution, safety, waybilling, billing validation and reporting. Each Client configures its own operating, safety and cost rules, and is responsible for those configurations and for its own policy and legal compliance.

3. Accounts and access

Access is granted to authorised users only and may be provisioned or revoked by a Client administrator or by us. You must keep your credentials confidential, must not share your account, and are responsible for activity carried out under it. You must notify us promptly of any suspected unauthorised access or security incident.

4. Acceptable use

You agree not to misuse the platform. In particular you must not:

• use the platform for any unlawful, fraudulent or harmful purpose, or in breach of any applicable law;
• interfere with, disrupt, overload or attempt to gain unauthorised access to the platform, its data or its infrastructure;
• circumvent or attempt to circumvent security, access controls, rate limits or tenant isolation;
• copy, scrape, reverse engineer or extract data or source code except as the platform or the law expressly permits;
• introduce malicious code; or
• submit false, misleading or fraudulent information.

5. Bookings and transport

Bookings are subject to eligibility, approval, capacity and the Client's configured rules and cut-off times. Transport is generally delivered by third-party vendors and drivers, not by us. Estimated times of arrival and routing outputs are indicative only and may change due to operational conditions. Cancellations and no-shows are handled according to the Client's configured policy.

6. Safety and recordings

The platform provides SOS, incident-command and live-monitoring features to support safety, but it is not an emergency service and does not replace official emergency, medical or security services. Where a Client enables it, trips may be recorded (audio and video) for safety, evidence and compliance, and such recordings are handled in line with our Privacy Policy and Data Protection statement.

7. Fees and cost allocation

Commercial terms between the Client, us and any vendors are governed by the applicable Subscription Agreement. Where a Client uses cost recovery, passenger contributions, penalties and adjustments may be calculated and exported for payroll deduction strictly according to the Client's configuration and its own lawful policies and processes.

8. Intellectual property

The platform, including its software, design, structure and content, is owned by Athena Advisors SA 786 (Pty) Ltd or its licensors and is protected by intellectual-property laws. Subject to these terms and any Subscription Agreement, you are granted a limited, non-exclusive, non-transferable, revocable right to use the platform for its intended purpose. No other rights are granted.

9. Feedback

If you provide suggestions or feedback about the platform, we may use them without restriction or obligation to you.

10. Third-party services

The platform integrates with third-party services such as mapping, messaging, telematics and payment providers. Your use of those services may be subject to their own terms, and we are not responsible for them.

11. Availability and changes to the service

We aim for high availability for booking, active trips and incident command, but we do not warrant that the platform will be uninterrupted, error-free or secure against every threat. We may modify, suspend or discontinue features from time to time, and will use reasonable efforts to limit disruption to operational and safety-critical functions.

12. Disclaimers

To the maximum extent permitted by law, the platform is provided "as is" and "as available" without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

13. Limitation of liability

To the extent permitted by law, Athena Advisors SA 786 (Pty) Ltd will not be liable for any indirect, incidental, special, punitive or consequential loss, or for any loss of profits, revenue, data or goodwill, arising out of or in connection with the use of the platform. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited.

14. Indemnity

You agree to indemnify and hold harmless Athena Advisors SA 786 (Pty) Ltd against claims, losses and costs arising from your breach of these terms or your unlawful or unauthorised use of the platform, to the extent permitted by law.

15. Suspension and termination

We may suspend or terminate access where there is a breach of these terms, non-payment, or a security, safety or legal risk, in accordance with the applicable Subscription Agreement. On termination, the rights granted to you cease, subject to any data export or retention arrangements agreed with the Client.

16. Force majeure

We are not liable for any failure or delay caused by events beyond our reasonable control, including network or power failures, third-party service outages, natural events, civil disruption or government action.

17. General

These terms, together with any applicable Subscription Agreement, constitute the entire agreement regarding the platform. If any provision is found unenforceable, the remaining provisions continue in effect. Our failure to enforce a provision is not a waiver. You may not assign your rights without our consent; we may assign ours to an affiliate or successor. Notices may be given through the platform or to the contact details on record.

18. Governing law

These terms are governed by the laws of the Republic of South Africa, and the South African courts have jurisdiction, without prejudice to any mandatory consumer protections that apply to you.

19. Changes to these terms

We may update these terms from time to time. Where changes are material we will provide notice through the platform. Continued use after an update constitutes acceptance of the revised terms.

20. Contact us

Athena Advisors SA 786 (Pty) Ltd — legal@tripi.co.za.